Exchanges and Returns
Please read the following important information before requesting an exchange or return:
Note that by purchasing product from Shoe Envy, you agree to the following terms. These terms are subject to change without notice by discretion of Shoe Envy.
- Requests for an exchange or return must be received within 30 days of the order date. Accessories, End-of-line and clearance styles are not eligible for exchange or return so please choose carefully.
- Shoes may be returned for store credit, which is valid for one year from the date of issue.
- You can post your shoes back to our warehouse within 14 days of receiving them. Return postage will be at your own cost.
- Shoes returned after 14 days will incur a late processing fee of $7.
- Important note: Shoe Envy reserves the right NOT TO ACCEPT RETURNS OR EXCHANGES DUE TO WIDTH. Our shoes are a standard Australian B fit and are NOT SUITABLE FOR WIDE FITS. If you have had trouble fitting shoes in other stores due to width, you are unlikely to fit Shoe Envy shoes.
- All shoes being returned to the warehouse for any reason must be in pristine, new condition suitable for re-sale. Shoe Envy will not accept any shoes that are not in virgin condition. Do not try shoes on while standing on tiles, concrete, wooden floors or other hard surfaces as these will mark and damage the sole. Stand on carpet, a towel or other soft surface until you are confident of the fit. Before returning shoes, check to ensure they are perfectly clean and unmarked as new.
- Shoes should be re-packaged in their original box.
- Do not return shoes until you obtain a Return Code. This provides Shoe Envy with a way of identifying your order and checking shoes back into stock. Without this code, Shoe Envy will not be able to identify your order and your return cannot be completed. To request a code and the return postage address, email firstname.lastname@example.org.
- Refunds will be processed after Shoe Envy has received the shoes, they have passed quality control and been checked back into stock. This takes approximately two weeks from the time you drop the shoes off at the post office depending on your location. Shipping costs are not refundable and a restocking fee of $10 per pair may be charged.
- Shoe Envy is not liable for change of mind after product has been purchased. Should you elect to cancel an order for any reason, shipping costs are not refundable and a restocking fee of $10 per pair may be charged.
Shoe Envy reserves the right to refuse a return or exchange if the shoes are not in perfect new condition, the original packaging is missing, or you have not contacted us to obtain a Return Code and warehouse staff are not able to correctly identify the product.
Delays in processing refunds and additional fees may apply to cover warehouse time in searching for lost items.